Rental Rates

By default, our rates are displayed in Pounds Sterling. Click on the option buttons for a rough guide to the rates in other currencies. Reservations are payable in Sterling so a degree of currency exchange difference is inevitable when payment is made in other currencies.

The rates quoted below are per accommodation. Any put-you-up beds required in any of the accommodations, will incur a supplement of £15 per bed per night.

Holiday Bargains

10% discount on remaining availability in May 2013
and 20% discount in June 2013

	RATE per Night	RATE per Week
Rainforest Penthouse Apartment 2 bedrooms, 1 shower room - sleeps 4 2 person discount
Hummingbird 1 Apartment 1 bedroom, 1 shower room
Hummingbird 2 Apartment 1 bedroom, 1 shower room
Fisherman's Lodge 1 bedroom, 1 shower room
Coasthanger Lodge 1 bedroom, 1 shower room
Birdsong Lodge 2 bedrooms, 2 shower rooms 2 person discount
The Studio 1 bedroom, 1 shower room

Terms & Conditions

Rental Period

Our apartments are normally only rented for a minimum of seven days or more. However, we are happy to receive reservation requests for two days or more which fill days between existing bookings.

Payment Terms

To confirm your booking a one third deposit is required. The balance is due 8 weeks before the start of your holiday.

Payment may be made by cheque or credit card. All transactions are payable in UK Sterling.

Cheques should be made payable to Castara Retreats and sent to Sue Campbell Felgate at South Bank House, Broad Street, Hay on Wye, HEREFORD, HR3 5DB, United Kingdom.

Cancellation

Following your reservation and receipt of your deposit, cancellation within 12 weeks of your arrival date will entail both the loss of your deposit and responsibility on your part for payment of the outstanding fee. There is a cancellation fee of £15 to cover administration costs which will be deducted from any refund. If your accommodation is re-let for any of the nights that you reserved, then we will be pleased to reimburse you for any re-let nights.

Conditions of Rental

Accommodation at Castara Retreats is let on the understanding that our clients are responsible for their own safety and well-being. Whilst we have taken great care in building the resort with the safety of our guests in mind, many of the walkways and decks are made from hardwood and concrete which can be slippery when wet. These are washed down and cleaned regularly but you need to take care at all times and particularly after a rainfall. All the paths are well lit 24 hours a day – please use the handrails where provided. We always recommend that all our guests take out cancellation, health and accident insurance for their holiday. Accidents are rare at Castara Retreats but it is wise to be prepared. We do have public liability insurance but this is very low by comparison with the standards in developed countries.

We also want to point out that Castara Retreats has no ownership of, and receives no commission from, any of the support services available to clients, such as Porridge's airport transfers, meals on arrival, car hire, or day trips. We include details of such services on our website in order to be helpful to our clients, but we have no responsibility for the quality of these services.

Please print and carefully read the Notes for Visitors on this website.

Receipt of your deposit or full fee will be taken as confirmation that you have read and accept the Terms & Conditions detailed on this page and have also read the Notes for Visitors.